Return&Exchange

If you are not entirely satisfied with your purchase, we're here to help.

Exchange or Return for a Refund

The products can be returned within 15 days after they have been received. A new product may be exchanged for another product or returned for a refund.

To be eligible, please make sure that

-The product is in its original packaging

-The product isn't used or damaged

Products that do not meet these criteria will not be considered for return.

To return the products, please send an email to service@indonepick.com.

 We do not accept any request of exchange&return once the "specials" are sold. 

 Purchase Not Eligible for Return:

-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect when you submitting the return/exchange request.

 

Return(s) can be made to this address:

Receiver: OPC

Address: Pergudangan Daan Mogot Raya, Jl daan mogot raya km 12.8,Jl. Haji Jairi (Ex. Pabrik Biskuit)

City: Jakarta barat

State: Jakarta barat

Country: IDN

Zip Code: 11740

Phone : ( 021 ) 29508826 
              (021) 29508827

Whatsapp : 08118909818


Customers will only be charged once for shipping costs (this includes returns);No-restocking to be charged to the consumers for the return of the product.

After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.

 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase. You should send an email to service@indonepick.com. once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped. once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.